In order to ensure customer satisfaction, we offer a money back guarantee. Simply follow these instructions to be eligible:

  1. Zoom call at first use, scheduled in advance
  2. Machine(s) must be loaded on a truck for return shipment within 2 business days.
  3. Customer is financially responsible for return shipment
  4. Refund will occur within 5 business days of Ez Trim receiving the return shipment.

If you are interested in the money back guarantee, you must schedule a zoom call during the first use of your equipment. We can work with multiple facilities at once for MSOs. During the zoom call we will ensure:

  • Preparation
  • Setup
  • Use
  • Maintenance
  • Tips & Tricks

If after the first experience of using your equipment you do not feel comfortable with your purchase, it is the responsibility of the original buyer to initiate a return within a timely manner. We will schedule the shipment for you, we just ask that you re-strap our equipment to the pallet and print out the paperwork in preparation for shipping. Pick ups are usually scheduled the next business day after a return is initiated.